Frequently Asked Questions

A complete list of questions about the hotels can be found on the general FAQ page in the "Hotels" section.

• Where can I find a booking information?

  After completing your booking, a confirmation email with all the information about the booking and your booking code will be sent to your email address.

  If you do not receive a confirmation email, please contact us at info@mystambul.com via online chat or by phone on 0 850 346 44 15.

• What should I do if there are no booking confirmation emails?

  If you do not see your booking confirmation email, we recommend you to check your Spam or Deleted Email folder, as messages from unknown addresses sometimes end up there instead of your Inbox. If you still could not find the confirmation letter, send us an email at info@mystambul.com, or write to the online chat indicating the dates of booking, your name and surname.

  You can change your booking through the feedback form.

  If you are unable to fill out the feedback form, please contact support via email info@mystambul.com, via online chat or by phone 0 850 346 44 15.

• What currency should I use to pay for the hotel?

  You can make payment in us dollars, euros or turkish lira.

• What is it like as a non-Muslim visiting Turkey?

  While Turkey is a largely Muslim country and some are strict followers of Islam, there are many more moderate Muslims and also smaller minorities of Christian and Jewish faiths.

  As a secular state, Turkey is generally very open and welcoming to other cultures, and it is rare to experience any problems as a non-Muslim in Turkey.

• Is it safe in Istanbul?

  Compared to most western countries, Istanbul is a safe city. The incidence of violent crime against foreigners is very low and few visitors to the city experience any problems. There are some scams and pickpockets operating (more so in the tourist-heavy areas) so you should exercise usual caution.

• Is Istanbul easy to get around?

  Despite its huge size and number of waterways and hills, Istanbul is reasonably easy to get around. There are a large number of transport options such as bus, minibus, dolmus, tram, metro, metrobus and ferry.

We - the MyStambul team - are ready to fill your trip with unforgettable moments. Excursions from our company are organized by people who endlessly love their city, who are familiar with the local mentality, the intricacies of life in a city on the Bosphorus. The guides of the MyStambul team will help you get a glimpse of Istanbul from the inside. For the convenience of our quests, all tours &excursions are accompanied by a English-speaking guide, so that you do not feel far from home.

MyStambul Team

The MyStambul team will help you get to know not only world famous landmarks: Blue Mosque, Hagia Sophia, Grand Bazaar, Galata Tower, Topkapi Palace and Dolmabahce, but also help you get to know this mysterious city and it's local life. Get to know him better, see the true face of Istanbul.

We will tell you its living history, take you along the picturesque streets, go on a yacht cruise crossing the Bosphorus and admire the breathtaking panoramas of the city. You can also taste this city! Imagine what could be more wonderful than starting your day with a simit bun and Turkish coffee enticing with its aroma? And this is just a small part of the varied palette of tastes of Turkish cuisine.

It doesn't matter if you spend a couple of hours or a couple of days in Istanbul, the MyStambul team promises that this city will forever leave a piece of itself in your heart.

We will be happy to provide you with a full range of our services, but the decision is always yours. Do you want to plunge into this oriental fairy tale with us?